Delivering Happiness

Well, it took me some time to write this post. I was kind of busy preparing my exit at my current job and readying for my new job. I will start in November working as Happiness Engineer for Automattic (the company behind WordPress.com and many other web solutions that seek to make the web a better place). So of course, I’m thrilled. The title of the position is very accurate actually. Happiness engineers deliver customer support but also go beyond that; they make sure WordPress.com users (mostly) go through a smooth and happy experience as they build and manage their blogs or sites.

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Having the opportunity to help people with their sites’ issues and provide them advice, tips, and tools to make things better are exactly the tasks I enjoy the most. Anticipating their needs and contributing with their blogs’ journeys is fantastic. Of course, we can’t solve everything. And I really wish we could, but being there to support and empathize with them is what makes this a great job. We deliver a little bit of happiness in each of our tasks.

So, how did I find this position? It was not that easy, and it was a long path. Basically, you need to prove you’re a good match for this company. And how do you do that? Well, Automattic looks for people who’re interested in learning every single day and growing each time more (I love that!). And what better way to know if you’re a good match for them than to “trying yourself”? Yes, you do that. You go through a paid trial so they can assess if you’re a good fit for the company’s culture or not. But this trial doesn’t only work for their assessment, you also get to taste the company’s culture and see if the role is made for you.

What other characteristics are awesome about Automattic? The company is totally distributed. Meaning that Automatticians (people who work at Automattic) get to work from wherever they are in the world. Living and being from Bolivia, this is certainly a huge plus. (Although, I totally believe the future will be like this). They hire based on what you can bring into the company and not based on where you’re located or if it’s possible to relocate. And let’s be honest, as a passionate traveler, I’m excited about working remotely.

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However, you can’t only assess a company based on the benefits and your position. You need to hunt for the “totally awesome” career factors. You need to hunt for a company that will push you to grow, learn endlessly, and contribute as much as possible. In the little time as a HE trial, I’ve learned more than what I did in all my career life. Period. I can only imagine how much I will be able to learn once I start working with them. My skills will grow exponentially 🙂 And although many companies push you towards continuous learning, some of them actually limit you without noticing (after all, they want you to make the job for which you were hired and not intervene too much with others’ work). At Automattic, I’m sure I won’t be limited. It doesn’t matter if you don’t have a technical background (like me), your opinion and your work is taken into account. You can even rotate and explore as many areas as you like. 🙂

So why do I believe this is my dream job? For me working as HE will let me:

  • Help people every single day and at every single second
  • Grow and learn every single second
  • Have infinite possibilities to contribute
  • Have more flexibility to travel and get to know the world
  • Have really awesome perks (Did I mention you get to travel a couple of times a year to meet the team and the company, you get your home office set up – with the best laptop in the market, the chair of my dreams, a huge monitor, a great desk, endless WordPress swag – and so many other perks?)

I’m super excited. I know the job is going to be challenging (which I look forward to), but at the same time I feel like I’ve received one of the greatest opportunities to have finally the life that I want. I’m also excited to continue writing my books. But the writing journey conditions will be a million times better with a great job supporting me and my family.

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